Hotel Bedroom Entrance

Better guest experiences backed by a trusted partner.

Bringing world-class guest experience, culture, and authentic service excellence to independent luxury hotels and individual property owners. 

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Elevate the experience. Elevate your business.

Senior level executives, Frontline Managers, General Managers, and other key decision makers at independent luxury hotels should be continually improving to create a better sense of place for themselves, for their associates, and for their guests - now more than ever after a period of mass disruption. 

 

The same goes for individual lodging owners like those working with long and short term rentals who are looking to compete with larger brands by creating more meaningful guest experiences and connections.

 

Owned and operated by Robert Reitknecht, an award-winning hotel executive with 20+ years of operational, technical, and customer service experience, HospitalityRenu provides an intimate knowledge of the industry and a solution-based approach that is proven to deliver results. 

 

HospitalityRenu helps these leaders and property owners to improve customer retention, brand affinity, profits, and cost savings by evolving and optimizing the experiences they provide. This is done through a focus on both cultural aspects as well as the specific operational flows that impact the guest and employee experience.

Marble Surface

“An individual that is true on guest satisfaction being the forefront
of every interaction and guest experience”

- DEJA LINARES -
Guest Reception Manager 

Our Services

HospitalityRenu offers bespoke advisory services to assess,

optimize, and elevate the experiences you provide.

Guest Experience 

 

Assess & elevate your

guest experience

Employee Experience 

Assess & evolve your

employee/team experience

Business Assessment

Assess & optimize your

business operations

Speaking & Workshops

Keynote topics to inspire &

develop your team/business

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Staff Meeting

Testimonials

Concierge Desk

JUSTIN MANDUKE
Director, Processional Services at Medallia

"Robert has positioned himself as a thought leader in the guest experience space. He takes a data-driven approach to improving hospitality experiences and has been an effective leader in transforming how cross functional teams approach improving the guest experience. I can't wait to see how Robert will continue to apply his learnings and methodology at increasing scale in his career. I've had the pleasure of working with Robert for 5 years, and any team would be lucky to have his combination of leadership and expertise."

ALYSIA MASSOP
Process Improvement Strategist

"Robert is a passionate hospitality professional who is totally committed to service excellence. He has taken the initiative to become a subject matter expert at his property for our guest feedback tool. He attends conferences and training to continuously elevate his skills. Using these tools, Robert was able to improve the cleanliness scores of his department, which is a key driver for guest satisfaction. He is currently working to organize a group to share best practices and elevate the performance of all hotels in his region. I admire Robert's dedication to flawless service execution and would recommend him for various leadership roles in the hospitality industry."

LORI DENNIS
Brand, Marketing and Digital Account
Manager at Marriott International

"Robert and I worked together primarily in a remote capacity, and I sincerely appreciated his clear communication style and direct approach to meeting business goals. He offered a warm welcome to thousands of Courtyard guests over the years, making each visitor feel special and welcome, which had a direct bearing on the property’s overall performance. As the Guest Services Representative Lead, he was instrumental in improving guest satisfaction survey scores and social media rankings, particularly improving the hotel’s ranking on TripAdvisor by encouraging customer feedback and promptly responding to guest reviews, both concerns and praise. 

Brands I've Worked With 

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As Featured In

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