BOUTIQUE BLISS
Transform Your Guest Experience
REVENUE RENAISSANCE
Elevate Guest Services to Profit
CULTURAL ELLEGANCE
Sustaining Service Excellence
Who it’s for: New or growing properties ready to stand out by delivering standout service in a competitive market.
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What you get: A fast-track program to elevate guest services to expected standards with clear systems, confident teams, and a personalized touch at every interaction.
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How it works: In just two weeks, we audit your current guest experience, design an elevated and targeted service strategy, and train your team to bring it to life - delivering measurable improvements fast.
Who it’s for: Established properties looking to increase revenue per guest while strengthening loyalty.
What you get: A focused service-to-revenue roadmap that blends refined guest experiences with upselling strategies and long-term relationship building.
How it works: Over three weeks, we analyze service operations for revenue opportunities, train your team in tailored upselling techniques, and refine protocols - turning service into bottom-line growth.
Who it’s for: Mature properties ready to shift from good service to a fully embedded culture of excellence.
What you get: A long-term transformation that redefines your culture around people-first hospitality, creating an environment where both staff and guests thrive.
How it works: In five weeks, we assess culture, coach leadership, and guide staff workshops while introducing smart tools and aligning systems - building a sustainable framework for service excellence and long-term growth.
Our Service Refresh Model
From foundations to profits to culture, our services meet your property where it is and take it further.
Carolyn Fielding
High-performance business development sales and marketing executive
​Meet Robert once, and you’ll know: he’s unlike anyone else in the industry. His quiet poise, refined eye for excellence, and genuine appreciation for people set him apart. What’s most striking, though, is his generosity—he doesn’t just succeed, he pays it forward. Over the years, that consistency has become his signature.
Juan Loyola
Chief Executive Officer, The Amani Resorts, Inc.
Robert is a seasoned hospitality leader who quickly earns the trust of even the most discerning guests. In his advisory role with Amani Resorts, he provided the perspective and insight we needed to successfully launch a new guest loyalty program. His dedication to excellence and his ability to foster collaborative work environments make him a true standout in luxury hospitality.
Alysia Massop
Process improvement strategist
Robert is an inspiring hospitality professional fully committed to service excellence. He became a subject matter expert for our guest feedback tool, using it to drive measurable improvements in cleanliness scores—a critical driver of guest satisfaction. Beyond his property, Robert actively shares best practices to elevate performance across his region. His dedication to flawless execution and passion for continuous growth make him an invaluable leader in the hospitality industry