Who We Are
Passionate, Strategic, and Results-driven
ROBERT REITKNECHT
Founder & CEO, HospitalityRenu ​
Robert brings decades of hospitality expertise and a passion for helping brands thrive. As Founder and CEO of HospitalityRenu, he partners with luxury hotels and property owners to elevate customer experiences, strengthen loyalty, and drive long-term growth.
As an award-winning speaker, coach, and trusted advisor, Robert blends deep industry knowledge with innovative strategies - helping clients sharpen their messaging, inspire teams, and unlock lasting value.
“Robert is a passionate hospitality professional who is totally committed to service excellence.”
- ALYSIA MASSOP -
Process Improvement Strategist
OUR STORY
Founded in 2021 during a time of major disruption in the hospitality industry, HospitalityRenu was created to help hotels rethink how they connect with guests, inspire teams, and build loyalty that lasts. With decades of hands-on experience in operations, service, and brand strategy, we turn industry challenges into opportunities for growth.
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We work with luxury hotels and property owners to:
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Elevate guest engagement from the first touchpoint to checkout
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Strengthen messaging and streamline operations
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Build service-driven teams through training and culture shifts
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Create long-term strategies that drive both loyalty and revenue
At the core, our mission is simple: give hospitality leaders the tools, insights, and support they need to consistently deliver standout guest experiences that translate to sustainable, measurable financial return.
WHAT WE STAND FOR
“Robert is true on guest satisfaction being the forefront of every interaction and guest experience.”
- DEJA LINARES
Guest Reception Manger
MISSION STATEMENT
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At HospitalityRenu, our mission is to revolutionize the hospitality industry by empowering boutique and luxury hoteliers to close service gaps and maximize sustainable revenue. We achieve this through our proprietary Service Refresh Framework™, which aligns people, processes, and culture to consistently deliver five-star experiences. Our commitment is to foster a transformative journey for hospitality leaders, ensuring that every guest interaction is memorable, personalized, and exceeds expectations.
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OUR FIVE VALUES
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Empowerment through Expertise: We leverage over 20 years of luxury and boutique operations experience to provide hands-on, strategic guidance that empowers hospitality teams to excel.
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People-first Approach: Our solutions are deeply human-centered, focusing on aligning teams and embedding repeatable systems that promote contagious five-star service.
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Sustainability and Innovation: We are dedicated to implementing sustainable practices that not only enhance guest experiences but also contribute to the long-term success and growth of our partners.
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Trust and Integrity: We build trustworthy relationships by rolling up our sleeves and working alongside our clients, ensuring that our solutions are practical, impactful, and results-oriented.
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Cultural Excellence: By fostering a culture of excellence, we help create environments where service-driven leaders and their teams thrive, delivering Forbes-level experiences that set new industry standards.
OUR IMPACT
We measure success by the results we deliver for our clients. From boosting sales to elevating the guest experience, our strategies create meaningful improvements that last.
11%
average sales increase through stronger messaging and better engagement
90%
reduction in guest complaints by enabling more consistent, satisfactory service.
15%
lower monthly expenses with smarter processes and leaner operations.
66%
increase in pre-room readiness by enabling faster prep and smoother stays.
WHAT'S
NEXT​
Where you can find HospitalityRenu
Feature in Upscale Living Magazine
Discover how Robert's people-first leadership and hands-on approach restore harmony to operations, elevate guest satisfaction, and earn brands the kind of loyalty that lasts.
Meet us at INSPIRE 2025
HospitalityRenu will be at the INSPIRE USA luxury hospitality conference, taking place December 10-11 in Las Vegas.