Robert delivers an intimate knowledge of the hospitality industry and the underlying solution-based approaches necessary to lead. An engaging speaker, brand coach, advisor, and thought leader, Robert's clients trust him for his proven track record in improving customer perception, employee loyalty, and shareholder value.
Robert's diverse and accomplished background provides initiative-based solutions for improving key messaging and customer loyalty. Leveraging technology as well as the latest training techniques, Robert is able to extend customer service through concise communication with property owners, executive management, and internal operations teams.
As Founder and CEO of HospitalityRenu, Robert leverages decades of operational, technical, and customer service experience to help luxury hotels and individual property owners improve customer acquisition, key-messaging retention, and long-term brand loyalty.
“Robert is a passionate hospitality professional who is totally committed to service excellence.”
- ALYSIA MASSOP -
Process Improvement Strategist
Awards & Achievements
2019-2020 Professional Certificate in Hospitality Administration/Management
2017 Spirit to Serve Award
2012 Ritz-Carlton Executive Education Series
Areas of Expertise
Hands-on strategy development in areas of customer service and brand loyalty, with a track record of delivering 11% in new account sales, complaint reduction of 90%, and example-driven leadership guidance programs that produce consistent improvements in employee morale.
Reduction of monthly expenses by an average of 15% through the development of simplified inventory plans, creation of additional revenue streams, and waste reduction for conversion times of sales personnel during new acquisitions.
Attainment of growth rates in the double digits, put forth by successful branding extensions aimed at attracting new customers.
History of consistently superseding sales targets with consecutive monthly increases in retention, loyalty, and on-the-job performance.
Implementation of example-based leadership, resulting in supportive management policy production as well as procedure development.
Creation of actionable, enterprise-specific protocols and training documents for sustainable growth and risk mitigation.
“Upon meeting Robert, one thing will be quite clear; Robert is an absolute stand out in a highly-competitive industry. Robert’s poise and grace have served him well. In addition to his talent and keen eye for delivering service excellence, Robert will not forget the kindness of others. This has been consistent over the years. Robert seems to seek out opportunities to pay it forward.”